Shipping policy

Shipping Times

We endeavour to pick and pack orders within 48 hours of receiving them, with all delivery orders usually collected by our courier the following business day. We are a small, but hard working team, please keep this in mind if experiencing delays.

Depending on your location, metro orders are generally delivered within 2-7 business days of leaving our warehouse and interstate are generally delivered within 5-10 business days. This period can extend in peak times like Christmas and public holidays. Please take note of this when ordering for special occasions.

We currently work with Australia Post for all deliveries. Once Australia Post has collected an order from the warehouse, we are subject to their delivery schedules and delays. Australia Post are able to deliver to most metropolitan and regional areas in Australia, however, there are some areas within the country which are not covered by their standard delivery services. If your delivery address is outside of their network, we will contact you to arrange an alternative solution. In some cases, this may require an additional charge.

Damages

IF YOU'RE PARCEL IS DAMAGED: Please provide photo evidence of the damaged goods, including the damaged item/s and the inner and outer packaging, including the shipping label. 

These photos and your claim MUST BE LODGED WITHIN 48 HOURS OF YOUR DELIVERY. If we receive your damage claim after this period, we may not be able to offer you a refund without sufficient time to contact our claims team.

We ensure that we pack our items efficiently and safely to prepare them for the journey ahead. While we provide this extra care for all our deliveries, unfortunately, accidents can happen whilst in transit. As a result, delays may occur. If your item is severely damaged, please contact us at shop@maneliquor.com.au and we will investigate the matter for you. From there, we will advise whether a replacement or a refund is necessary.

Whilst we will do our best to time shipments outside of very warm weather, we cannot guarantee that your parcel will remain at optimal temperatures, as that is out of our control. Be wary of your local weather before ordering to ensure your goods arrive in the best condition. We will not be responsible for replacing weather-damaged stock.

Please note, minor label and/or packaging scuffing is impossible to avoid in any packing environment. We will not offer replacements for minor label or packaging damages.

Incorrect Postage

In relation to addresses, we can not be held responsible for deliveries once they have left our warehouse. Our postage label creator is an automated postage system. Addresses are created based on the fields entered in the shipping section of your cart. The system pulls addresses based on closest matches geographically. Due to the large amount of orders we process, we will try our best to ensure all orders have the exact address as written on the order. Very rarely, an order will pull a slightly incorrect address. If this is the case, please contact us as soon as possible and we will rectify.

In the event you have provided an incorrect address, we take no responsibility for orders being sent to said incorrect addresses. We will try assist if we can, but we are restricted by Australia Post once it has left our warehouse. If your order is returned to us due to an incorrect shipping address, or failure to accept a delivery (ie. post box notification slips) you will be charged additional postage to re-deliver the goods. 

In-Store Pick Up

You can place an order online and collect from our Osborne Park*** store!

In most cases, orders will be processed and available for collection within 24 hours (just note we don't process orders over the weekend). You will receive an email notification stating when your order has been processed and is ready to be collected. Unfortunately, orders can NOT be collected prior to you receiving this notification.

You will need to show your email receipt when you pick it up so please let us know if somebody else will be collecting it on your behalf.

We request that orders be collected from our store within 10 days. Feel free to contact us if you don't feel you will be able to reach us within 10 days. Orders will be held at the store for up to 2 weeks. If you do not pick up your order within this time, we will reach out with a reminder.

***If you would like to organise collection from one of our other locations, please advise which store in the 'add order note' section of your cart. Please note that transfers to other stores for collection can take up to 5 business days and there won't be a 24 hour collection time on these items in most cases.